Awesome customer service. Fantastic tech!!! Our service tech, Dan, walked me through all the trouble shooting. Made a few adjustments to our noisy furnace. Now it runs quiet and worry free. Even took the time to give me an in depth tutorial on all the crazy functions my thermostat can do (ie heat pump, delay, even change the color on background and font). He also made sure that all the sensors settings were correct and programmed to optimal efficiency. Now my thermostat is as excited for the Super Bowl as I am! GO CHIEFS!!!
We have used Cates for our furnace and air condition services for over 25 years. In addition to yearly maintenance service they have also done repairs to them and replaced them. They have done venting adjustments to make the temperature in our home comfortable and their troubleshooting is always right on. All of their staff, from who answers the phone to their service personnel are friendly and knowledgeable.
I use Cates for my home and also another building I'm responsible for. The technicians are knowledgeable and followup on any issues (a rare occurrence) quickly. I've also witnessed some pretty creative troubleshooting when unusual problems crop up.
They show up on time and are friendly and professional. I like the new home warranty program too. Been a customer for over 10 years and happily relied on Cates with never a problem or concern. I have wished I had a plumber that I felt the same way about so was pleased to see Cates offers plumbing and electrical services now too. Their new plumber fixed three long term issues and like everyone at Cates was professional, thorough and quick. Now the water comes out of the refrigerator door like it used to instead of taking minutes to fill up a glass of water. I'll try the electrical services out soon too.
I'm a first time customer and couldn't be happier! I called for an appointment and less than 2 hours later my furnace was repaired. The technician, Mark, was super friendly, triple checked everything, and took the time to explain things to me. I highly recommend Cates Heating & Cooling.
I've been a customer of Cates heating & cooling for over 20 years. In my opinion they are one of the best in their business. Good customer relationship and they have the knowledge and expertise to handle the situation. The employees are professional and completely helpful in explaining to the customer if either having new ac/Htg install or repair work done. I depend on Cates to get the job done right the first time. Good dependable company and a 5 star rating.
I have used the services of Cates for the last several years and it has been a great experience. They come to my house each season and inspect the heating and A/C and make sure they are functioning properly and give an idea of potential problems that may occur in the future. The techs and office staff are always friendly and their response time is great. I recommend Cates anytime I am asked about a heating and A/C company.
We have tried many HVAC companies in the past. Cates is head and shoulders above the competition. Our service tech Chris was highly competent and professional. No need to look any further, Cates is the best!
This is the most reliable company that I've worked with in a long time. Greg Schmitt did the bid and was great, very forthcoming and explained all the options. His service man was timely and overly polite. He took out the old replaced all new and cleaned up all the mess. Great company.
Matt came to check out my C/A.He was very efficient & helpful.I asked about the inbalance of heating my home due to the placement of the thermostat at one side of my home instead of centrally located which caused the other side of my home to be much colder in the winter.He gave me a couple of ideas which would help. I will consider one before fall.Matt represents Cates is a very positive way.
I have been a client of Cates for 20 years now both at my retail store and also at my residence. Although every technician I have met in these past years have been great, I want to say that Ben H. has been so wonderful! I appreciate him explaining the problem and taking care of what needed to be done with such efficiency. In my situation my furnace went out on a Friday and Ben got it running over the weekend waiting to pick up a part on Monday morning to actually fix the problem. I was so impressed the Ben took the time to check with me during the weekend to make sure all was still running and warm. Thanks Cates and THANKS BEN H.!!!!! You are so Great!