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Privacy Policy

Privacy Policy

Last updated: June 21, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

We may share Your personal information in the following situations:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

Behavioral Remarketing

The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

The third-party vendors We use are:

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Facebook Fan Page

Data Controller for the Facebook Fan Page

The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Fan Page https://www.facebook.com/catesheatingandcooling, the Company and the operator of the social network Facebook are Joint Controllers.

The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php

Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.

Facebook Insights

We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.

For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.

Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.

For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/privacy/explanation

CCPA Privacy

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

Under CCPA, personal information does not include:

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

Use of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose personal information We collect for “business purposes” or “commercial purposes” (as defined under the CCPA), which may include the following examples:

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the “Use of Your Personal Data” section.

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

Disclosure of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Sale of Personal Information

As defined in the CCPA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.

Please note that the categories listed below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact sold, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been shared for value in return.

We may sell and may have sold in the last twelve (12) months the following categories of personal information:

Share of Personal Information

We may share Your personal information identified in the above categories with the following categories of third parties:

Sale of Personal Information of Minors Under 16 Years of Age

We do not knowingly collect personal information from minors under the age of 16 through our Service, although certain third party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies and we encourage parents and legal guardians to monitor their children’s Internet usage and instruct their children to never provide information on other websites without their permission.

We do not sell the personal information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization (the “right to opt-in”) from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to the sale of personal information may opt-out of future sales at any time. To exercise the right to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us.

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

Your Rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

Exercising Your CCPA Data Protection Rights

In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

We cannot respond to Your request or provide You with the required information if We cannot:

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt.

For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.

Do Not Sell My Personal Information

You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us.

The Service Providers we partner with (for example, our analytics or advertising partners) may use technology on the Service that sells personal information as defined by the CCPA law. If you wish to opt out of the use of Your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.

Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that You use.

Website

You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:

The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, You will need to opt out again.

Mobile Devices

Your mobile device may give You the ability to opt out of the use of information about the apps You use in order to serve You ads that are targeted to Your interests:

You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Your California Privacy Rights (California’s Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

If you’d like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

SMS Communications

Phone Number Collection and Use

Cates Heating & Cooling collects phone numbers during the customer registration process and service inquiries. These numbers are used for the following purposes:

Your phone number will not be used for promotional SMS without your express consent.

Data Protection

Phone numbers and texting opt-in data will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. This data is used solely to operate our services and provide requested communications.

Opt-Out Instructions

You can opt out of receiving SMS messages from us at any time by replying with the word STOP to any text you receive. You may also contact us at info@catesservice.com to request removal from our messaging list.

Help and Support

If you need assistance regarding SMS communications, you may reply HELP to any message or email us at info@catesservice.com.

Contact Us

If you have any questions about this Privacy Policy or our SMS practices, You can contact us:

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Cates Heating & Cooling
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Tex H.
The house has been covered by Cates since 1973. Always prompt always reliable. The last couple of technicians we have had Dillon and Derek, have been informative and speedy, clear and consistent. Highly recommend.
Al S.
I had similar experience as others with Hometown "Hustlers" as they are far from heros. Hometown literally turned my furnace off and said they could call fire department on me! And lied about my new water heater having lines backward. Fortunately I called Cates. Greg was there in half an hour, furnace was fine. DO NOT TRUST THE FOLKS FROM HOMETOWN HUSTLERS!
Melissa F.
Yesterday, I was told by another company (NOT Cates) that I had a dangerous situation in my home related to a high carbon monoxide reading and cracks in my heat exchangers. They called for back up and a second technician came to do another reading, which also supposedly came back very high. After a lot of drama and scare tactics, they tried to sell me a 14,000 NEW furnace. Instead, I had a second company come out (Cates Heating and Cooling) Fortunately, they were there right away as my house was starting to get pretty chilly due to the former company's scare that I could be endangering my family by keeping my heat on. Within a short period of time, I was told that my carbon monoxide reading in the open air was 1 and within the system, nothing more than 20. They also informed that when this is actually a problem, I have a 20 year warranty on those exchangers. I feel so grateful to the techician and to Derek at Cates for their prompt and honest service and for putting my mind at ease. I highly recommend Cates Heating and Cooling for all of your HVAC needs.
Michael R.
Kyler, the tech who came out today was great! He went above and beyond just the replacement of parts. Not only does my HVAC work like new again but improved my thermostat setting to make my home more comfortable. My thanks too to Paul who came out on a Sunday and to the other tech who not only diagnosed the problem on Monday but helped give Cates' office workers what they needed to get the parts ordered quickly and to get the parts covered under the warranty. Super team job!!!
Dave S.
Our service tech, Jake, was on time, professional and explained everything well. When it came to work that needed to be done he explained why and discussed costs before proceeding. He's a good representative of the company - and he liked our cat. :)
Suzy S
I love Cates, fine company and great employees. Jacob Alvarado serviced my heat pumps today. What a great guy: hard working and professional. If you’re looking to replace your heat pumps. I highly recommend Cates.
Jon N.
We have been Cates customers for over 20 years. Their service and knowledgeable associates is impeccable. Jake Alvarado has been our HVAC serviceman the past several years. He is great! He recommends options for needed repairs and really cares about the customer. I highly recommend Jake and Cates for your HVAC needs.
Robert H.
Had my furnace serviced today for the winter. Jacob checked everything out, replaced a filter and pad and completed the tune up within 30 minutes. I’ve had a service contract with Cates for years with no complaints. They’ve helped me get the most from my old AC and furnace units. I highly recommend them.
Roger & Laura H.
I recently had my semi-annual check-up for my furnace and a nice technician named Paul was here to do that. I have to give him 5 stars for being very personable, knowledgeable and willing to explain exactly what he was doing. I appreciated that and sincerely hope he will be the one to service my furnace again in the spring.
Mark S.
When our AC went out as was beyond repair. Cates was fast in getting us back up and running. Their install team was thorough, caring, personal and made sure we were satisfied with the work they preformed. Cates also followed up with us after a few day to make sure we were happy
Christopher H.
I have been with Cates for almost 40 years. They have serviced my AC and heat during this time. Cates has been there to assist for several “emergency” situations.

Their technicians are always on time, very thorough in their work and take time at the conclusion of the job to share with you the details of the job. Friendly and helpful is the rule for their technicians! I have never wanted anyone else besides Cates to provide my HVAC needs.
First L.
I met with Pat on Tuesday and was given options to replace 35 yr old furnace and 25 yr old A/C in my price range . Pat left me with the offers to consider. I called Pat to accept bid and job was scheduled the next Monday. Randy lead installer and helper removed old HVAC and left me with a professional and neatly installed HVAC. I was happy with the whole process.
Jerry W.
Jacob Alvarado, Cates Technician, did a masterful fall tune-up for us a few days ago. He presents a good appearance, has a great attitude, and is very friendly and professional while going about his work.
All questions answered and job well done. Thank you Jacob.
Leslie G.
I have used Cates for 20 years. They are dependable, knowledgeable, efficient, and great to work with. They never disappoint. Today.Kylar is doing my fall furnace check. I can add him to the Long list of wonderful technicians that have provided services. I wouldn’t trust anyone else with my HVAC needs.
Jo Anne T.
We recently had a new furnace and air conditioner installed by Cates Heating and Cooling. Randy and Gilbert were on time, very courteous and professional, and fixed several issues we were not aware of. Great experience and recommend this company.
Janet M.
Cates has served us for over four decades with excellence and friendliness. We have had other vendors solicit our business, but Cates is like family to us and we appreciate the high quality they provide in our heating and cooling needs.
Maynard C.
Kyler McGowen, did our Fall furnace check up today and installed a new humidifier saddle valve. As always, he did an excellent job with the Check up and the repair. He was professional, knowledgeable, and courteous. it is always a pleasure to have him as our service technician. I recommend him without reservations For anyone needing heating and cooling service.
Chad W.
Cate's was fantastic to work with. Every one of their technicians was thorough and experienced and worked with me throughout a long process to make sure everything was repaired and replaced correctly. 24-hour service line with people who are knowledgeable and very helpful to keep everyone coordinating with one another. They tested their work and made sure the unit was functioning exactly how it should once the unit was installed.

I worked with Pat Marsh and he was incredibly helpful with informing me and giving me the knowledge I needed to make the right decision regarding my AC and furnace, coordinating with me during the long process of getting it repaired and eventually replaced through my apartment complex, making sure that I got the unit that I needed, and making sure that my unit was installed with care and attention to detail. He was great to work with, along with every other technician who came out to work on my unit.

It is difficult to find businesses that do high quality work with high quality service and don't take shortcuts. I trust Cates to make sure I'm getting what I'm actually paying for. I would highly recommend Cates to anyone, can't go wrong here.
James M.
I've used Cates for regular maintenance for over 15 years and always pleased with the responsiveness and professionalism of the technicians and all staff. Recently I had an AC issue on a Saturday and received a quick response from Kyle who came over promptly and the diagnosis and repair was so smooth and efficient and all covered under my warranty. Cates has served me well in both maintenance, new installation, and repairs that gives me peace of mind.
Anthony S.
During the weekend our AC stopped working hours before family was coming into town. We reached out to Cates and they sent the best. Dillin Roberts had us fixed within an hour. Professional, polite, and honest and I feel much better with our new maintenance program. 6 stars if I could.
Larry F.
We had a very good experience with CATES' service technician, Jeff. He arrived promptly, was very friendly, courteous, very knowledgeable, skilled, and professional. We were extremely happy with his outstanding performance and would highly recommend his excellent service.
Ann M.
Cates heating and cooling took care of us when our A/C went down on hot July days. They came immediately ( we have a service agreement with them) , diagnosed we needed a new Heat pump. Pat Smart came the same day and offered us options for replacement. Derek and Noah installed the unit in an efficient way. They cleaned up and very friendly and professional. Highly recommend Cates.
J.J. O.
We’ve used Cates for years now and have always been expressed with the service we have received. We had a warranty issue during Junes heatwave and the part had to come from the factory. As soon as the parts were here we got a call to repair 2 hours later. Dillan was our service technician nice and polite and didn’t leave till we were cooling down. Within 12 hours our 87 degree house was a comfortable 72!
Thanks Cates
Jennifer K.
We recently had an AC outage occur in a weekend, not only did Cates send someone out that day to evaluate the issue but when it was discovered that there was an issue with the original install, they covered the fix at no charge and they were so quick to get us scheduled. Our recent technician, Dillin, did a great job of keeping us informed, worked efficiently, and was very friendly. It’s experiences like this that keep us loyal Cates customers.
Kevin T.
Cates does a great job! We use them for both residential and business needs. Jeff was our most recent service technician, and he was very helpful and educated me on maintaining our HVAC system. Highly recommend!
Trevor J.
Dillin cleaned out the a/c and checked the system thoroughly. When I asked about a noise he ensured the issue was resolved before leaving. He was professional, courteous, and knew what he was doing. Cates has done very well every time
John F
First time using Cates for our air conditioner issue. We will be a repeat customer for sure. Their response time was quick. The service tech, Jeff, was great! After he was done, he mentioned an annual maintenance program that we will seriously consider. Thank you!!
Corey I.
I called Cates for a second opinion after being told my A/C was beyond repair. Their professional team had a technician to my house the same day. 2 hours later my A/C was running perfectly. Thank you Cates for being trustworthy and honest
Alecia C.
We have used Cates for years both personally and professionally! Derek and his whole service team are so great at what they do!!! We had an AC unit that we struggled with for years but no one could tell us why. Derek came out to our residence and discovered that it was not only too small its location was not ideal. From start to finish we had a new unit in a week and have only had good experiences with Cates since!!
Terri C.
We had been struggling for a year with our HVAC unit that was installed by our builder 8 years ago. We hired Cates to help solve the problem and they did what they could with the equipment. This year we decided to change out the entire system and again chose Cates. Greg was exceptional in working to find us the best option for our home and visited our home 4 times before installation. The installation team was professional, courteous and took care of our home. All went smoothly and we are delighted.
jarhead771
Had a new furnace installed. Vince and Noah did a great job! They were informative, very pleasant, and courteous! Cleaned up the work area very well! Highly recommend them and Cates!
Peg N.
Can't count the number of years we have relied on Cates, spring and fall, to keep us hot or cold, depending on the season. Cates people are always polite, respectful, calm, have plenty of time to answer questions. In all these years we only had to call once because of an emergency, and someone came right away. Cates is the best.
David L.
Dillin was very professional, charming and hard working. I hardly noticed them working, they were very quiet and kept the house clean. We immediately noticed the difference with the new system working.
Anne R.
Over the MLK holiday weekend, with the extremely cold weather, my brand new furnace began to malfunction. I called Cates on Saturday and Vincent was here by noon. He got the furnace running, but was concerned that the problem might not be solved. He left his contact information in case of further problems. Mid-afternoon, it was clear that the furnace was still not heating correctly. Vincent returned and worked diligently to determine what the problem was. He stayed for several hours to make sure we had heat and our pipes wouldn't freeze overnight. He also diagnosed the problem and corrected it so that we have had no further issues. He went above and beyond to help us on that bitterly cold holiday weekend and we are extremely thankful for his dedication and strong work ethic! Cates is a great HVAC company!
Jonathan S.
Several family members use Cates Heating & Cooling and we decided to come back for a seasonal tune-up after using them in the past. We got onto the schedule within a week and just wrapped up our appointment with Kyle Adams. He was awesome. He was on time, ensured everything was running smoothly, he reattached our furnace cover, and replaced our humidifier filter. He couldn't have been nicer and worked efficiently. We've always had great help from Cates, and we'll be asking for him moving forward!
Timmy L.
The heat went out this morning. It was 7 BELOW zero this morning in Lenexa. Thankfully I have a contract with Cates Heating & Cooling Heating and Cooling. I called at 6 am and Ethan got here at 8:30 am. Ethan found the problem, got the needed part and had the heat on in about 2.5 hours. My wife and I have been using Cates for more than 30 years and I’m sure glad I had them today. It got down to 55 degrees in the house.
Peg N.
Jake arrived at 8am and did a very detailed checkup of the furnace system. He was very patient to answer all my questions. Thank u Jake for a great job.
Jane D.
Mr Alvarado from Cates came to due the winter check up on my furnace and was wonderful. He cleaned and inspected more than I had ever experience before. And when I asked about my
Original thermostate not holding steady, he showed me some options and went through them with me. We picked out the best one for me and in no time. It was installed and I am extremely pleased and happy with the service and the now consistent heat in my house. Thank you, Mr Alvarado and Cates.
Lauren D.
We had our HVAC installed by Cates during the summer of 2020, and had nothing but a seamless experience. Afterwards, we had our annual tune-ups performed by another local company whom we had used in the past. However, we recently felt that this other company had misled us with the intention to upsell on unnecessary services that were related to the install. We called Cates to validate our concerns and they stood by their work. We’ll now be using Cates for all of our HVAC needs!
Herndon H.
We had a LOUD noise in our furnace. Our service representative , Sean, diagnosed a fairly complicated problem within 15 minutes, ordered the parts needed immediately. A problem that had existed for some time was taken care of by a true repair professional in 24 hours. We've been w/ Cates for more than 30 years. This service from them only reinforces our decision to work with people who " get it". You want results, call these guys.
Debbie G.
Jacob Alvarado was great. He identified a problem with my flue pipe. Lucky me that he found it. He scheduled a very reasonably priced service call to fix it. Thank you Jacob. Deb Geraghty
Chase W.
Kylar and Kyle came to install a new air scrubber and helped catch some severe damage a previous company missed while installing. They prevented a much larger issue with their thoroughness. Great guys, great company, will be going back
James H.
My go to team. Kylar was great. He did a fabulous job on our installation. Will call Cates and request him next time.
Alaina D.
I called Cates this morning due to my AC going out. Ethan arrived within 2 hrs of me placing the call for service. He fixed the issue and was professional. I highly recommend Cates Heating & Cooling for your needs.
tredburn08
We received a quote for an HVAC replacement from Cates. Ultimately, we ended up choosing a different company, but I want to praise the level of friendliness, care, and professionalism that our estimator, Dan showed.

He was very knowledgeable and shared that knowledge to give us a great understanding of the terminology around the business and what the process would entail. Prices were very competitive and I would highly recommend this company based on my experience.
Douglas D.
We have had Cates' yearly combined inspections of our furnace and AC systems for the past two years now. The AC inspection was completed by Kylar yesterday, and we are very pleased with the thoroughness and knowledgeable service he provided. Our furnace and AC systems are quite old (installed 22 years ago when we built this house), and we're trying to stretch out their functional lives as long as possible. Thus far, they work just fine, and the house is so well insulated that we place little demand on these appliances. But a regular thorough inspection by someone who knows what to evaluated and has the tools and skills to do this is very helpful for gauging how long we can expect to go before replacement. That's what we appreciate most about our service contract with Cates.
Pat B.
Cates has been our service people since 2010 (?) in two different homes. They have always been dependable and efficient. Highly recommended.
Charlie R.
We needed multiple repairs including the replacement of our in home water pressure regulator, faucet installations, leak repair, clogged drains, toilet repairs and outdoor faucet repair. Our plumber, Brett Freeman, was great. He works efficiently and hard. He is super nice and very good at explaining all of his work along the way. Our problems took 5 or 6 days to resolve. We are super satisfied with our plumber and his work. Next time we'll ask for him by name. Charlie and Chris
Karen K.
I have a warranty with Cates. They are always very responsive and timely and professional! They take care of everything in A/C and plumbing for a very reasonable fee. Thanks!
Jay P.
We had a Furnace and A/C replaced and they did a great job. They were on time and the tear out and installation caused very little disruption. They cleaned up after they were finished. Perfect. Great company!!!
Richard B.
We have been Cates customer for a long time. We decided it was time to replace our 20 year old A/C. Sales manager Greg was very thorough in explaining our options and gave us a nice discount for being long customer. Installers were very efficient and professional and were conscientious about keeping our house clean during their work even tho it was rainy outside. My wife and I were very satisfied with their work and with the new Carrier A/C that we hope to enjoy for the next 20 years. Richard in Overland Park
John W.
My wife and I had numerous bids from a few local heating and cooling companies. One of those bids was with Cates. A service manager (Chuck) came out and looked at our old water heater and gave us a bid for replacement. This bid was not the lowest but he made us feel comfortable about his knowledge of water heaters. We called and set up a installation date and on that day Jake came out and replaced the water heater with a new one. We are happy with the attention we got and all questions answered in a professional manner. Thankyou Cates..job well done!
.
stefanie G.
Professional, prompt and fairly priced. They went above and beyond when installing our new furnace to replace the corroded and improperly installed one that came with the house we bought earlier this year. They even took care of a few related tasks to bring our heating system up to code and didn’t charge us a penny above bid. Very happy with our new furnace which is way more efficient than the original one.
Annette J.
We have used Cates for preventative heat/cool maintenance for several years, but finally needed heat/cool replacement with surprise water heater replacement. They were very responsive with next day installation. Great overall experience!
EJF
Absolutely fantastic! After dealing with 3 other A/C companies I was a bit nervous about hiring anyone as I had been lied to about what I needed. Finally, another company Temperature Pro (also very good - but couldn't install the unusual system we needed at the time) recommended Cates. That said a lot to me - if someone in the business says that is who they would use - spoke volumes. From the very beginning Pat Marsh in sales to the installers - a father and son team- (Preston and sorry I can't remember the Dad's name!) were outstanding! The epitome of customer service and professionalism. Could not have been happier. Timely, tidy and very well versed in everything HVAC. This was a really big job and they were super efficient. Without reservation I would highly recommend!!
Larry F.
Dan was outstanding. He was friendly, thorough, knowledgeable and very helpful. He always has tips for us that are beneficial to reduce our energy bills, improve the heating and cooling in our house and avoid costly repairs through preventative maintenance. This is the second consecutive time that we've had Dan and hope that he returns next Spring.
Larry
Liz H.
Cates did a wonderful job with our new furnace and A/C installation. Dan was very professional and courteous, explaining our options and answering all of our questions. Cates went above and beyond to get our install done on short notice before family started arriving for Thanksgiving! The installers were great too! We highly recommend Cates!
Sur W.
Both Derrick & Vincent were on time, well organized & informative. Both were very hard workers. New Furnace needed adjustments to fit with old duct work. Derrick did an outstanding job with the needed modifications. They both kept us up-to -date with progress. After a long day, the project was completed with total satisfaction by the homeowners. Super job!!
Jodi G.
Arrived on time. Very polite and professional. Kept the carpets clean with tarps. Would highly recommend.
Michael L.
Dillon and John did a great job relocating out AC condenser and rerouting out furnace exhaust outlet pipe. Looks awesome! Thanks again!
Linda J.
The serviceman quickly adjusted our Aprilaire humidifier and taught us how to regulate it for our best comfort. He trouble shot the thermostat to get it where I wanted it. Excellent!
Margaret C.
I have used Cate's since 1989 and would not go anywhere else. They are a family owned business and honest as the day is long. Prices are better than any I found when looking for a new air conditioner. I give them full 5 stars and then somel
Gail W.
Joe and John were professional and friendly.They answered our questions, and Joe took his time making sure everything was running successfully. Dan explained the different options we could choose from for the HVAC system clearly and followed up after the installation was completed. We were comfortable with these gentlemen in our home. They were very considerate about leaving their work areas in our home clean. We were very impressed with Cates.
Christie S.
Professional, courteous, cautious with our furniture, carpet, etc. They were knowledgeable and showed us how to use our new equipment. Cleaned up after themselves, price was as quoted, even wore booties in our house to keep floor clean! Joe Stephens and Dillon Brooks are amazing and I would recommend Cates to everyone.
Kyle L.
We had our entire HVAC system replaced by Cates and they did a great job. Fair pricing and quality work. Also very responsive to any questions or follow up needs.
Linda P.
This is the second time I’ve submitted this recommendation. For some reason the first one never went through. We have been loyal customers of CATES Heating & Cooling for the past eight years and have always referred this great company to anyone inquiring about AC/Heating services. A few weeks ago, in the middle of a COVID-19 lock down, I called CATES for what I thought was a thermostat problem. I had planned to have a new one installed when AC was checked this late Spring, so had a new one on hand. It was NOT a thermostat problem after all, but the furnace motor was in the process of burning out. CATES once again sent one of their fantastic servicemen, Ryan Peck, who installed the new thermostat and delivered the bad news about the motor. It was very close to the time he was off, but he called a supply company exec at home and arranged for the man to open up his shop for him so he could obtain the required motor. That’s CATES – that was Ryan Peck – going above and beyond their call of duty on a weekend after hours. I highly recommend this fantastic company and their great service people. I always recommend them to family and friends and now I extend that to anyone in need of a reputable, dependable company with great service people like Ryan! Linda & Ron Poplau, KCKS
Jessica F.
Fantastic, Honest Service! Cates will be our go to for all future HVAC business.
We are beyond thrilled that we found Cates!
We were shocked with disappointment after being told by a different company that we "should" replace our entire system for $9k, but to get our AC working again, we needed to replace the AC compressor for $4k.
Enter Cates:
We had called Cates to get an estimate for a new condenser unit and/or system. The man who answered the phone reassured us that they were interested in helping us make the best decision for our needs. This was already feeling much different than the first company we called.
Cates estimator was not only able to diagnose the actual problem with our condenser (something the other company "overlooked"), but he FIXED the issue (photo of problem) and inspected the rest of our HVAC, in under 1 1/2 hours and for under $100! The rest of our HVAC was in good condition and he recommended we have a tune up done for the summer.
If you're curious who the other company was, feel free to check out my other reviews.
Thank you so much Cates!
Tyler J.
Awesome customer service. Fantastic tech!!! Our service tech, Dan, walked me through all the trouble shooting. Made a few adjustments to our noisy furnace. Now it runs quiet and worry free. Even took the time to give me an in depth tutorial on all the crazy functions my thermostat can do (ie heat pump, delay, even change the color on background and font). He also made sure that all the sensors settings were correct and programmed to optimal efficiency. Now my thermostat is as excited for the Super Bowl as I am! GO CHIEFS!!!
Cameron N.
Ben was courteous and professional in his time in my home. Diagnosed a relatively simple fix for our issue, and took care of it quickly and efficiently. Thanks Ben!
Lee H.
We have used Cates for our furnace and air condition services for over 25 years. In addition to yearly maintenance service they have also done repairs to them and replaced them. They have done venting adjustments to make the temperature in our home comfortable and their troubleshooting is always right on. All of their staff, from who answers the phone to their service personnel are friendly and knowledgeable.
Jeffrey M.
I use Cates for my home and also another building I'm responsible for. The technicians are knowledgeable and followup on any issues (a rare occurrence) quickly. I've also witnessed some pretty creative troubleshooting when unusual problems crop up.
Florice B.
My experience with Cates has been awesome. Ben is an awesome technician. Thank you for taking such good care of me! Please make Ben my regular technician!
Florice B.
My experience with Cates has been awesome. Ben is an awesome technician. Thank you for taking such good care of me! Please make Ben my regular technician!
Katherine G.
We wouldn't use anyone else! Cates performs a thorough check up of our HVAC system every year in the Fall & Spring. They never try to oversell you products you don't need and they do an excellent job.
Mark C.
They show up on time and are friendly and professional. I like the new home warranty program too. Been a customer for over 10 years and happily relied on Cates with never a problem or concern. I have wished I had a plumber that I felt the same way about so was pleased to see Cates offers plumbing and electrical services now too. Their new plumber fixed three long term issues and like everyone at Cates was professional, thorough and quick. Now the water comes out of the refrigerator door like it used to instead of taking minutes to fill up a glass of water. I'll try the electrical services out soon too.
Nancy T.
I'm a first time customer and couldn't be happier! I called for an appointment and less than 2 hours later my furnace was repaired. The technician, Mark, was super friendly, triple checked everything, and took the time to explain things to me. I highly recommend Cates Heating & Cooling.
Michael and Lynn B.
EXCELLENT SERVICE.. ON TIME, 2ND GUY WAS VERY KNOWLEDGEABLE.. HOWEVER, STILL WONDERING WHY AN 11 YEAR OLD FURNACE WITH THEIR NAME ON IT NEEDS A $780 PART THIS YEAR AND NEEDED A $350 PART LAST YEAR??
Pam O.
Cates Heating & Cooling-these folks provide excellent service year-round. I have used them for over 20 years and recommend them to everyone !
Karl O.
Technician was right on time and spent some time cleaning and adjusting our system during our bi-annual service visit. He got it ready for winter.
Joe H.
I've been a customer of Cates heating & cooling for over 20 years. In my opinion they are one of the best in their business. Good customer relationship and they have the knowledge and expertise to handle the situation. The employees are professional and completely helpful in explaining to the customer if either having new ac/Htg install or repair work done. I depend on Cates to get the job done right the first time. Good dependable company and a 5 star rating.
Robert S.
I'm a veteran and they bought and installed a window unit for me thanks guys your the best!!!
Matt T.
I have used the services of Cates for the last several years and it has been a great experience. They come to my house each season and inspect the heating and A/C and make sure they are functioning properly and give an idea of potential problems that may occur in the future. The techs and office staff are always friendly and their response time is great. I recommend Cates anytime I am asked about a heating and A/C company.
Travis B.
Have used Cates for many years and have been very pleased. Excellent service with very professional service techs
Tony D.
We have tried many HVAC companies in the past. Cates is head and shoulders above the competition. Our service tech Chris was highly competent and professional. No need to look any further, Cates is the best!
Regina T.
This is the most reliable company that I've worked with in a long time.
Greg Schmitt did the bid and was great, very forthcoming and explained all the options. His service man was timely and overly polite. He took out the old replaced all new and cleaned up all the mess. Great company.
Reid L.
Matt has taken care of us our last two calls. He is extremely knowledgeable and professional. We have been extremely happy with the service we have received!
DeAnn G.
Matt came to check out my C/A.
He was very efficient & helpful.
I asked about the inbalance of heating my home due to the placement of the thermostat at one side of my home instead of centrally located which caused the other side of my home to be much colder in the winter.
He gave me a couple of ideas which would help. I will consider one before fall.
Matt represents Cates is a very positive way.
Linda T.
I have been a client of Cates for 20 years now both at my retail store and also at my residence. Although every technician I have met in these past years have been great, I want to say that Ben H. has been so wonderful! I appreciate him explaining the problem and taking care of what needed to be done with such efficiency. In my situation my furnace went out on a Friday and Ben got it running over the weekend waiting to pick up a part on Monday morning to actually fix the problem. I was so impressed the Ben took the time to check with me during the weekend to make sure all was still running and warm. Thanks Cates and THANKS BEN H.!!!!! You are so Great!
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