• Coverage begins 30 days from contract start date and/or following 1 of 2 HVAC maintenance check-ups.
• Plan applies to single-family homes, townhomes, condos, and multi-family dwellings.  Does not include additional detached structures.
• Known preexisting condition or damaged property.
• Coverage due to damaged property are not included in the agreement coverage.
• Maximum liability under this warranty is $2,000.00 per trade.
• Coverage for R-22 refrigerant will be limited to a $500 maximum and will not be covered after its phase-out in 2020.
• Systems repairs, zone, or code violations.
• A malfunction due to missing or mismatched components
• A malfunction due to lack of capacity
• Damage caused by pets or pests
• Improper installation
• Modification of a covered item.
• Repair or replacement of manufacturer’s recalled items
• Heating or cooling systems over 30 years of age
• Cosmetic effects not affecting working condition of unit
• Solar or wind systems
• Back-up generators
• Outside geothermal loops, wells, and pumps
• Expense of access: wallpaper repairs, paint, concrete, sheet rock, ceramic tiles, tub enclosures, and bathtubs
• Necessary landscape repairs
• Removal of asbestos
• Mold, fungus, lead paint, odors, and noises
• Matching paint or existing stain on floors or woodwork
• If fixtures (plumbing) need to be replaced, they shall be replaced with builder standard products.
• If parts are no longer available, the customer will be offered the parts charges to apply against replacement offer.
• Act of God, power failures, power surges, or weather events
• Cates Heating & Cooling is not liable for personal injuries, property damage due to delay or failure to provide service due to lack of parts availability or availability of labor.
• Wi-Fi, internet, or cable-related features shall be covered by failures
• Service Time (non-emergency): 24 hours from notification during normal business hours (7am to 6pm)
• Emergency response will be 24 hours from original notification. An emergency is a covered item that may cause property damage or personal injury to the agreement holder.
• Pricing/Service Fees:
  • $70.00 fee for each trade service call.
  • Items repaired must be under a current paid contract and included within the scope of the contract.
  • Each trade (HVAC, Plumbing, Electrical) is a separate trade call.
    • Different mechanical systems require a separate fee
      • Repairs will be guaranteed for 30 days with a $25.00 fee for returned payment
  • Payment will be made through debit, credit, or ACH.
  • Failure to make payment on time will results in cancellation of agreement.
  • For service plans referred to collection, customer agrees to pay all expenses, attorney fees and interest.
  • Services include agree-to term of agreement for existing covered items.
• Preventative Maintenance: Included in one preventative maintenance per year for furnace and A/C system. Both maintenances will be performed at one time. No service charge for planned maintenance.
• Discounts on non-covered repairs: All services for non-covered labor and repair will be discounted by 15%.
• Access:  On covered repairs, access will by provided through unobstructed walls, ceilings, and floors.  Repairs to access is not covered by this agreement.
• Limits of Liability:
  • Maximum coverage under this agreement is $2,000.00 per trade call.
  • R-22 (Freon) will be covered up to $500.00 until January 2020.  After this date, it will not be covered due to availability.
  • Obligation is to listed contract owner and address and is limited to the terms of this brochure.
  • Cates Heating & Cooling will not be liable for damage from drains or condensation leaks.
• Termination: Cates Heating & Cooling may terminate this plan without notice for:
  • Failure to pay service fees.
  • Fraud or misrepresentation by you of any fact relating to heating, cooling, plumbing or electrical.
• Unsafe Conditions:  Unsafe conditions or code violations must be corrected within 30 days of written notice.
• Renewals & Modifications:  Customer will receive 30-day written notice of any modifications to plan as well as renewal notice and coverage changes.
• Arbitration:  All disputes or claims arising out of this agreement between the parties will be settled as follows:
  • Each party waives its right to a jury trial and the right to participate in any class action, private attorney general action, or other representative or consolidated action, including any class arbitration or consolidated arbitration proceeding.
  • All disputes must be submitted to either party in a written complaint signed by waiving party.
  • The laws of the state in which the covered property is located will govern the interpretation of this warranty and all other claims.
  • Service plan signed agreement (brochure) contains all details of coverage of the agreement.  If supersedes any oral or written agreement.

Trade Call Service Fees

• $70.00 per trade call
• $0.00 planned maintenance

Limitations of Warranty

• Drain and sewer stoppages are limited to property line not to exceed 100 feet.  Maximum liability under this agreement is $2,000.00 per trade call.
• Broken or cracked sewer lines.
• Blue polybutylene piping will have a $500.00 maximum repair.
• R-22 refrigerant:  Up to $500.00 maximum for one year.
  • In 2020, R-22 refrigerant, because of discontinuation, will not be covered in our agreement.
• No pool or spa coverage.
• Galvanized piping repairs not included.
• Not responsible for:
  • Damage from frozen pipes;
  • Drains;
  • And condensation leaks.
• Agreement does not include or cover repairs for:
  • Improper installations;
  • Code violations;
  • Design or sizing of existing mechanical system;
  • Air flow issues;
  • Failures due to inadequate maintenance;
  • Any and all pre-existing conditions;
  • And compressors, heat exchanges, and coils that exceed 30 years of age will not be covered.
• Equipment replacement or repair is based on builder standard, base make and models.
• For replacement of components no longer available through standard purchasing channels, a credit amount will be offered based on repair and parts cost.
• Flue inspections are limited from the appliance to the ceiling or wall penetration.
• Brick or clay tile flue are to be considered an existing condition.
• To gain access for necessary repairs, the expense will be that of the homeowner, inclusive of:
  • Cosmetic damage;
  • Wallpaper;
  • Tiles;
  • Paint repairs;
  • Toilets;
  • Shower enclosures;
  • Paving;
  • Landscaping;
  • And any and all damage incurred for access.