Terms and Conditions
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Cates Heating and Cooling now offers the Cates Care home warranty to our loyal customers. Cates Care covers regular maintenance services for heating and cooling systems, electric, and plumbing from a highly-trained plumber, electrician, or HVAC technician from Cates. Additional fees per month may apply. Contact us for more information regarding Cates Care.
- Coverage begins 30 days from contract start date and/or following 1 of 2 HVAC maintenance check-ups.
- Plan applies to single-family homes, townhomes, condos, and multi-family dwellings. Does not include additional detached structures.
- Known preexisting condition or damaged property.
- Coverage due to damaged property are not included in the agreement coverage.
- Maximum liability under this warranty is $2,000.00 per trade.
- Coverage for R-22 refrigerant will be limited to a $500 maximum and will not be covered after its phase-out in 2020.
- Systems repairs, zone, or code violations.
- A malfunction due to missing or mismatched components
- A malfunction due to lack of capacity
- Damage caused by pets or pests
- Improper installation
- Modification of a covered item.
- Repair or replacement of manufacturer’s recalled items
- Heating or cooling systems over 30 years of age
- Cosmetic effects not affecting working condition of unit
- Solar or wind systems
- Back-up generators
- Outside geothermal loops, wells, and pumps
- Expense of access: wallpaper repairs, paint, concrete, sheet rock, ceramic tiles, tub enclosures, and bathtubs
- Necessary landscape repairs
- Removal of asbestos
- Mold, fungus, lead paint, odors, and noises
- Matching paint or existing stain on floors or woodwork
- If fixtures (plumbing) need to be replaced, they shall be replaced with builder standard products.
- If parts are no longer available, the customer will be offered the parts charges to apply against replacement offer.
- Act of God, power failures, power surges, or weather events
- Cates Heating & Cooling is not liable for personal injuries, property damage due to delay or failure to provide service due to lack of parts availability or availability of labor.
- Wi-Fi, internet, or cable-related features shall be covered by failures
- Service Time (non-emergency): 24 hours from notification during normal business hours (7am to 6pm)
- Emergency response will be 24 hours from original notification. An emergency is a covered item that may cause property damage or personal injury to the agreement holder.
- Pricing/Service Fees:
- $70.00 fee for each trade service call.
- Items repaired must be under a current paid contract and included within the scope of the contract.
- Each trade (HVAC, Plumbing, Electrical) is a separate trade call.
- Different mechanical systems require a separate fee
- Repairs will be guaranteed for 30 days with a $25.00 fee for returned payment
- Different mechanical systems require a separate fee
- Payment will be made through debit, credit, or ACH.
- Failure to make payment on time will results in cancellation of agreement.
- For service plans referred to collection, customer agrees to pay all expenses, attorney fees and interest.
- Services include agree-to term of agreement for existing covered items.
- Preventative Maintenance: Included in one preventative maintenance per year for furnace and A/C system. Both maintenances will be performed at one time. No service charge for planned maintenance.
- Discounts on non-covered repairs: All services for non-covered labor and repair will be discounted by 15%.
- Access: On covered repairs, access will by provided through unobstructed walls, ceilings, and floors. Repairs to access is not covered by this agreement.
- Limits of Liability:
- Maximum coverage under this agreement is $2,000.00 per trade call.
- R-22 (Freon) will be covered up to $500.00 until January 2020. After this date, it will not be covered due to availability.
- Obligation is to listed contract owner and address and is limited to the terms of this brochure.
- Cates Heating & Cooling will not be liable for damage from drains or condensation leaks.
- Termination: Cates Heating & Cooling may terminate this plan without notice for:
- Failure to pay service fees.
- Fraud or misrepresentation by you of any fact relating to heating, cooling, plumbing or electrical.
- Unsafe Conditions: Unsafe conditions or code violations must be corrected within 30 days of written notice.
- Renewals & Modifications: Customer will receive 30-day written notice of any modifications to plan as well as renewal notice and coverage changes.
- Arbitration: All disputes or claims arising out of this agreement between the parties will be settled as follows:
- Each party waives its right to a jury trial and the right to participate in any class action, private attorney general action, or other representative or consolidated action, including any class arbitration or consolidated arbitration proceeding.
- All disputes must be submitted to either party in a written complaint signed by waiving party.
- The laws of the state in which the covered property is located will govern the interpretation of this warranty and all other claims.
- Service plan signed agreement (brochure) contains all details of coverage of the agreement. If supersedes any oral or written agreement.
Trade Call Service Fees
- $70.00 per trade call
- $0.00 planned maintenance
Limitations of Warranty
- Drain and sewer stoppages are limited to property line not to exceed 100 feet. Maximum liability under this agreement is $2,000.00 per trade call.
- Broken or cracked sewer lines.
- Blue polybutylene piping will have a $500.00 maximum repair.
- R-22 refrigerant: Up to $500.00 maximum for one year.
- In 2020, R-22 refrigerant, because of discontinuation, will not be covered in our agreement.
- No pool or spa coverage.
- Galvanized piping repairs not included.
- Not responsible for:
- Damage from frozen pipes;
- Drains;
- And condensation leaks.
- Agreement does not include or cover repairs for:
- Improper installations;
- Code violations;
- Design or sizing of existing mechanical system;
- Air flow issues;
- Failures due to inadequate maintenance;
- Any and all pre-existing conditions;
- And compressors, heat exchanges, and coils that exceed 30 years of age will not be covered.
- Equipment replacement or repair is based on builder standard, base make and models.
- For replacement of components no longer available through standard purchasing channels, a credit amount will be offered based on repair and parts cost.
- Flue inspections are limited from the appliance to the ceiling or wall penetration.
- Brick or clay tile flue are to be considered an existing condition.
- To gain access for necessary repairs, the expense will be that of the homeowner, inclusive of:
- Cosmetic damage;
- Wallpaper;
- Tiles;
- Paint repairs;
- Toilets;
- Shower enclosures;
- Paving;
- Landscaping;
- And any and all damage incurred for access.
Covered HVAC
- Forced air gas or electric furnaces
- Heat pumps
- Air conditioner
- Plenums
- Compressor
- Coils
- Humidifier
- Thermostat
- Heat exchanger
- Refrigerant
- Two seasonal tune-ups (one heating one cooling)
Non-Covered HVAC Items
- Code violations
- Improperly sized equipment
- Improperly installed equipment
- Alternative refrigerant
- Gravity or oil furnaces
- Window units
- Asbestos removal
- Zone controls
- Gas air conditioners
- Ground source underground piping
- Cost of a crane
- In-floor heat system
- Duct cleaning
- Secondary drain pans
- Damage caused by failure
Electrical Coverage
- Home electrical panel
- Sub panel
- Fuses and circuit breakers
- Outlets
- Wiring (high voltage)
- GFI circuits
- Attic fan
- Exhaust fans
- Ceiling fans
- Doorbells (excluding security systems)
- Light sockets
- Junction box
- 15% discount on non-covered repair
Electrical Exclusions
- Garage door opener
- Light fixtures
- Electrical service upgrades
- Security and fire alarm systems
- Generator
- Intercoms
- Radon systems
- Remote controls
- Low voltage
- Inadequate capacity
- Power surges
- Aluminum wiring
- Knob and tube wiring
Covered Plumbing
- Water, drain, waster or vent line breaks or leaks
- Gas lines within foundation
- Toilets and related mechanisms
- Faucets
- Shower heads and shower arms
- Tub and shower valves and diverters
- Hose bibbs
- Basket strainers
- Permanently installed sump pumps (ground water only)
- Built-in whirlpool bathtub (motor and pump only)
- Pressure regulators
- Drain stoppages
- Main line cleaning through accessible clean out up to 100 feet from foundation
- Fireplace gas shut-off valve
- Washing machine box
- Water heater (up to 50 gallons)
Non-Covered Plumbing Items
- Code violations
- Stoppages related to collapsed or broken lines
- Bathtubs
- Sinks
- Shower bases, pans, or enclosures
- Toilet lids and seats
- Whirlpool tub jets
- Grouting or caulking
- Frozen pipes
- In-floor heat
- Damage caused by any system failure
- Damage caused to gain access or repair
- Cosmetic defects
- Holding and storage tanks