Cates Care

Call to schedule service 913-888-4470

Expert Technicians Servicing Any Brand

Cates Care – Your Home Warranty Solution


Cates Care is an annual service contract that covers repair or replacement of your home’s HVAC, Plumbing, and Electrical components. Cates Care will help protect things your homeowner’s insurance doesn’t cover and is designed to help bring protection, peace of mind and convenience if something unexpected were to happen.

Learn more about Cates Care and call us today to schedule an appointment at (913) 888-4470!


Base Price: $384 per year / $32 per month

  • Covers two heating and cooling systems and single-tank plumbing
  • Includes one combined preventative maintenance call
  • Service fee for each trade call: $70

Fees for additional Services (per month)

Per additional heating & cooling systems (after 2) $  8.25
Additional water heater $  6.75
Boiler (includes gas valves, ignitors, pilot safety,
thermocouples, transformers, pilot)
Merv 10 filter (twice per year) $  8.25
Merv 16 filter (twice per year) $10.25
Ultra-violet light bulb change $12.33
Zone controls $15.50
Steam canister humidifiers $16.75
Back-up sump pump (excludes batteries) $  7.33
Water softener $ 8.25
Tankless water heater or power vent $  8.25
Ground source heat pump (per system) $50.00
Septic tank $10.00
Sewer ejector $11.00

Heating & Cooling Coverage

  • One heating & cooling maintenance per system
  • Thermostat
  • Humidifier (excludes maintenance and filter)
  • Fan motors
  • Compressor
  • Coils (condenser and evaporator)
  • Condensate pumps
  • Freon leaks (R-22 repairs shall be limited by availability), up to $500 in value.
  • Boiler coverage (see additional fees)
    • 15% discount on covered repairs

Cooling & Heating Exclusions

  • Gravity furnace
  • Oil furnace
  • Gas air conditioner
  • Window air conditioner
  • Duct cleaning
  • Ground Source underground piping and components
  • Boiler piping, radiators, baseboards, pumps or gauges, sectional boiler heat exchangers
  • Asbestos removal
  • Damage from condensation and/or humidifier drains
  • Zoning controls (separate monthly charge of $15.50 per month)
  • Use of crane for lifting, if necessary
  • In-Floor heat

Electrical Coverage

  • Home electrical panel
  • Sub panel
  • Fuses and circuit breakers
  • Outlets
  • Wiring (high voltage)
  • GFI circuits
  • Attic fan
  • Exhaust fans
  • Ceiling fans
  • Doorbells (excluding security systems)
  • Light sockets
  • Junction box
  • 15% discount on non-covered repair

Electrical Exclusions

  • Garage door opener
  • Light fixtures
  • Electrical service upgrades
  • Security and fire alarm systems
  • Generator
  • Intercoms
  • Radon systems
  • Remote controls
  • Low voltage
  • Inadequate capacity
  • Power surges
  • Aluminum wiring
  • Knob and tube wiring

Plumbing Coverage

  • All faucets
  • If faucet cannot be repaired, it will be replaced with a builder standard faucet
  • Garbage disposal (first system)
  • Drain and sewage stoppage (up to 100 feet) within customer’s property line
  • Sump pump
  • Single water heater; 40-gallon, 50-gallon, tankless (gas or electric)
  • Tub/Shower valve
  • Built-in bathtub whirlpool (motor and pump assembly only)
  • Washing machine outlets and hoses
  • Toilet (interior mechanisms)
  • If toilet cannot be repaired, it will be replaced with a builder standard toilet
  • Pressure regulators
  • Recirculating pumps
  • Gate valves
  • Gas line, interior
  • Fixtures, faucets
  • Shower heads
  • Hose bibs
  • Lead piping
  • Gas log lighters (valve only)
  • 15% discount applied to non-covered repairs

Plumbing Exclusions

  • Gas lines
    • Under floor, tile concrete, radiant systems
  • Cracked porcelain
  • Fiberglass
  • Grout/Caulking
  • Tubs and sinks
  • Tile and ceramic
  • Water quality
  • Water circulation system
  • Lawn systems
  • Lake irrigation systems
  • Thermostatic mixing valves
  • Frozen pipes or drains
  • Code violations
  • Shower pans
  • Stoppages that cannot be cleared by cable or hydro-jetting, cracked or broken sewer lines
  • Bathtub jets (pumps and motors only)
  • Inadequate or excessive water pressure when backflow valve and water regulator are in installed
  • In-floor heat or radiators

Service Call Fees

  • $70.00 fee for each trade service call 
  • Items repaired must be under a current paid contract and included within the scope of the contract
  • Each trade (HVAC, Plumbing, Electrical) is a separate trade call
    • Different mechanical trades require a separate fee
    • Repairs will be guaranteed for 30 days
    • $25.00 fee for returned payment
  • An additional $50.00 service charge will apply for non-emergency service calls after 6 pm, on weekends, or holidays

Terms and Conditions

For coverage and warranty limitations, see our Terms and Conditions

Sign Up for Cates Care Below!