Doug Lewallen

Google Rating

4.6

Based on 112 reviews

Cates Heating & Cooling

4.6

Lee Hasty

21:53 04 Nov 19

We have used Cates for our furnace and air condition services for over 25 years. In addition to yearly maintenance service they have also done repairs to them and replaced them. They have done venting adjustments to make the temperature in our home comfortable and their troubleshooting is always right on. All of their staff, from who answers the phone to their service personnel are friendly and knowledgeable.

Jeffrey Moss

17:44 28 Oct 19

I use Cates for my home and also another building I'm responsible for. The technicians are knowledgeable and followup on any issues (a rare occurrence) quickly. I've also witnessed some pretty creative troubleshooting when unusual problems crop up.

Florice Bales

15:58 28 Oct 19

My experience with Cates has been awesome. Ben is an awesome technician. Thank you for taking such good care of me! Please make Ben my regular technician!

Florice Bales

15:20 28 Oct 19

My experience with Cates has been awesome. Ben is an awesome technician. Thank you for taking such good care of me! Please make Ben my regular technician!

Katherine Guccione

21:31 22 Oct 19

We wouldn't use anyone else! Cates performs a thorough check up of our HVAC system every year in the Fall & Spring. They never try to oversell you products you don't need and they do an excellent job.

Mark Casey

14:03 17 Oct 19

They show up on time and are friendly and professional. I like the new home warranty program too. Been a customer for over 10 years and happily relied on Cates with never a problem or concern. I have wished I had a plumber that I felt the same way about so was pleased to see Cates offers plumbing and electrical services now too. Their new plumber fixed three long term issues and like everyone at Cates was professional, thorough and quick. Now the water comes out of the refrigerator door like it used to instead of taking minutes to fill up a glass of water. I'll try the electrical services out soon too.

Nancy Troutman

18:45 14 Oct 19

I'm a first time customer and couldn't be happier! I called for an appointment and less than 2 hours later my furnace was repaired. The technician, Mark, was super friendly, triple checked everything, and took the time to explain things to me. I highly recommend Cates Heating & Cooling.

Michael and Lynn Beets

18:41 11 Oct 19

EXCELLENT SERVICE.. ON TIME, 2ND GUY WAS VERY KNOWLEDGEABLE.. HOWEVER, STILL WONDERING WHY AN 11 YEAR OLD FURNACE WITH THEIR NAME ON IT NEEDS A $780 PART THIS YEAR AND NEEDED A $350 PART LAST YEAR??

Pam Overman

16:05 10 Oct 19

Cates Heating & Cooling-these folks provide excellent service year-round. I have used them for over 20 years and recommend them to everyone !

Karl Osman

10:31 04 Oct 19

Technician was right on time and spent some time cleaning and adjusting our system during our bi-annual service visit. He got it ready for winter.

Joe Herman

19:43 19 Sep 19

I've been a customer of Cates heating & cooling for over 20 years. In my opinion they are one of the best in their business. Good customer relationship and they have the knowledge and expertise to handle the situation. The employees are professional and completely helpful in explaining to the customer if either having new ac/Htg install or repair work done. I depend on Cates to get the job done right the first time. Good dependable company and a 5 star rating.

Robert Stith

00:06 14 Sep 19

I'm a veteran and they bought and installed a window unit for me thanks guys your the best!!!

Matt Thompson

15:26 15 Aug 19

I have used the services of Cates for the last several years and it has been a great experience. They come to my house each season and inspect the heating and A/C and make sure they are functioning properly and give an idea of potential problems that may occur in the future. The techs and office staff are always friendly and their response time is great. I recommend Cates anytime I am asked about a heating and A/C company.

Travis Brown

12:36 15 Aug 19

Have used Cates for many years and have been very pleased. Excellent service with very professional service techs

Tony DiFolco

14:09 10 Jun 19

We have tried many HVAC companies in the past. Cates is head and shoulders above the competition. Our service tech Chris was highly competent and professional. No need to look any further, Cates is the best!

Regina Tennison

20:43 24 May 19

This is the most reliable company that I've worked with in a long time. Greg Schmitt did the bid and was great, very forthcoming and explained all the options. His service man was timely and overly polite. He took out the old replaced all new and cleaned up all the mess. Great company.

Reid Lenhart

14:17 24 May 19

Matt has taken care of us our last two calls. He is extremely knowledgeable and professional. We have been extremely happy with the service we have received!

DeAnn Glover

16:43 25 Apr 19

Matt came to check out my C/A.He was very efficient & helpful.I asked about the inbalance of heating my home due to the placement of the thermostat at one side of my home instead of centrally located which caused the other side of my home to be much colder in the winter.He gave me a couple of ideas which would help. I will consider one before fall.Matt represents Cates is a very positive way.

Linda Tinglehoff

19:20 11 Feb 19

I have been a client of Cates for 20 years now both at my retail store and also at my residence. Although every technician I have met in these past years have been great, I want to say that Ben H. has been so wonderful! I appreciate him explaining the problem and taking care of what needed to be done with such efficiency. In my situation my furnace went out on a Friday and Ben got it running over the weekend waiting to pick up a part on Monday morning to actually fix the problem. I was so impressed the Ben took the time to check with me during the weekend to make sure all was still running and warm. Thanks Cates and THANKS BEN H.!!!!! You are so Great!

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How long have you been in the business? 33 years
How long have you worked for Cates? About 10 years
What do you like about your job? Making duct and fittings – customizing solutions
What are your hobbies? Motorized activities
What is your favorite song? “Boy Names ‘Sue’” by Johnny Cash
What is your favorite time of year? Fall
What is your favorite sports team? Australian Blacks (Rugby)
Favorite car? ‘37 Ford
Favorite holiday? Christmas

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- Jennifer H.

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