Emergency HVAC Services

There is no convenient time for your heater or air conditioner to go out, but things are even worse when it’s 2 a.m. on Christmas Day and its 20°F outside. Your home will quickly be too cold for comfort. Times like these you need emergency HVAC services. At Cates Heating and Cooling, we are proud to offer 24-hour-a-day, seven-day-a-week emergency heating and cooling services to people living in the Kansas City Metro Area.

What Constitutes an HVAC Emergency?

Emergency HVAC services are for the times when your heater or AC goes out during extreme temperatures or at an inconvenient time like late at night or on a weekend.

When temperatures are mild, the urgency for fixing an HVAC system is lowered. In the middle of summer or winter, however, temperatures are dangerous enough that you will need someone to come out to fix your system regardless of what day or time it is.

Keep in mind that extreme temperatures take a toll on the human body. Extreme heat can lead to heat stroke very quickly, while extremely cold temperatures can cause hypothermia and reduce immune capability.

While emergencies don’t happen often, you need to know what is going to need to be fixed right away. Cates Heating and Cooling recommends that you give them a call right away if you have any of these problems:

  • Furnace not heating
  • Air conditioner not cooling
  • Leaking refrigerant
  • Clogged condensate drain lines
  • Loud grinding noise coming from your HVAC system
  • Ignition problems
  • Blocked intake
  • Broken thermostat
  • Faulty compressor fan
  • Smell of gas
  • Smell of burning
  • Icy evaporator or condenser coils

If your heating or cooling system goes out an hour before normal business hours for the average HVAC company, that probably would not count as an emergency.

Quick Troubleshooting Tips

Before you call out a service technician, try a few common troubleshooting basics that could save you from an emergency service visit (and the costs associated with it!).

AC Troubleshooting:

If your air conditioner isn’t running, try these troubleshooting techniques before calling Cates Heating and Cooling:

  • Check that the thermostat is set to Cooling mode and set it to a temperature lower than the current indoor temperature. If your AC doesn’t start up, then continue down this list.
  • Check to see if the outdoor condensing unit is running. If it isn’t running, look at your circuit breaker or electrical panel and make sure everything says it is on.
  • Check the main power switch on the outdoor unit to be sure it is in the on position. You can find this switch mounted on the exterior of your home a few feet away from the unit.
  • Check to see if the blower motor is running. If it isn’t, check that the indoor unit is on.

Heating Troubleshooting:

If your heating system isn’t running, be sure to look for these common problems before calling out an emergency service technician:

  • Make sure that the thermostat is set to Heating mode. Set it to a warmer temperature than the current temperature in your home. If it doesn’t start, then try the other tips on this list.
  • Check that the furnace power is on. If not, try turning it on using the fan switch on the control or thermostat.
  • Check that your circuit breaker or electrical panel shows everything in the on position.
  • Check that the furnace power switch is set to on.

How to Avoid HVAC Emergencies

Preventative maintenance can help you avoid a 2 a.m. call to Cates Heating and Cooling. Check out the owner’s manual for your system to see important information regarding preventative maintenance recommendations. The manual will tell you how often to change filters, get the system professionally cleaned, and check fluid levels.

More than 50% of problems with heating and cooling systems not working stem from lack of maintenance, so it is very important that you keep up with the services that need to be frequently done. Performing basic maintenance on your AC system or furnace can prevent premature breakdown and save you a heating or cooling emergency phone call.

Outdated systems are another cause for concern. If your HVAC system is old, it is much more likely to break down. If you feel like you are constantly needed to have your system repaired, it more than likely won’t make it through a seasonal switchover.

Cates recommends that you upgrade your system if the repairs are approaching 50% of the value of the system. In the long run, you will be better off purchasing a new system. Cates installs heaters and air conditioners, so be sure to give us a call when the time comes. Newer systems may also offer big savings when it comes to your energy bill as they are more efficient than the outdated models.

Why Call Cates?

Since Cates Heating and Cooling is open 24 hours a day, seven days a week, you can trust that your HVAC system will be dealt with no matter when it decides to act up. With over 40 years of providing Kansas City residents with heating and cooling services, the Cates team has over 400 years of combined HVAC experience.

Cates Heating and Cooling is the go-to heating and air conditioning repair company in Lenexa, Kansas. Our primary service area is Johnson County, Kansas, but we extend all the way into the Missouri side of the Kansas City Metro Area. Cates currently provides over 3500 residential customers reliable, prompt service.

Cates service technicians are on standby at all times to help keep your family safe and comfortable at any time on any day. If you are in the Kansas City area and experiencing an HVAC or need any other service for your system, call Cates Heating and Cooling at 913-888-4470 right away.