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Terms and Conditions

Cates Care Terms and Conditions

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Cates Heating and Cooling now offers the Cates Care home warranty to our loyal customers. Cates Care covers regular maintenance services for heating and cooling systems, electric, and plumbing from a highly-trained plumber, electrician, or HVAC technician from Cates. Additional fees per month may apply. Contact us for more information regarding Cates Care.

Limitation of Coverage

  • Coverage begins 30 days from contract start date and/or following 1 of 2 HVAC maintenance check-ups.
  • Plan applies to single-family homes, townhomes, condos, and multi-family dwellings.  Does not include additional detached structures.
  • Known preexisting condition or damaged property.
  • Coverage due to damaged property are not included in the agreement coverage.
  • Maximum liability under this warranty is $2,000.00 per trade.
  • Coverage for R-22 refrigerant will be limited to a $500 maximum and will not be covered after its phase-out in 2020.
  • Systems repairs, zone, or code violations.
  • A malfunction due to missing or mismatched components
  • A malfunction due to lack of capacity
  • Damage caused by pets or pests
  • Improper installation
  • Modification of a covered item.
  • Repair or replacement of manufacturer’s recalled items
  • Heating or cooling systems over 30 years of age
  • Cosmetic effects not affecting working condition of unit
  • Solar or wind systems
  • Back-up generators
  • Outside geothermal loops, wells, and pumps
  • Expense of access: wallpaper repairs, paint, concrete, sheet rock, ceramic tiles, tub enclosures, and bathtubs
  • Necessary landscape repairs
  • Removal of asbestos
  • Mold, fungus, lead paint, odors, and noises
  • Matching paint or existing stain on floors or woodwork
  • If fixtures (plumbing) need to be replaced, they shall be replaced with builder standard products.
  • If parts are no longer available, the customer will be offered the parts charges to apply against replacement offer.
  • Act of God, power failures, power surges, or weather events
  • Cates Service Company is not liable for personal injuries, property damage due to delay or failure to provide service due to lack of parts availability or availability of labor.
  • Wi-Fi, internet, or cable-related features shall be covered by failures
  • Service Time (non-emergency): 24 hours from notification during normal business hours (7am to 6pm)
  • Emergency response will be 24 hours from original notification. An emergency is a covered item that may cause property damage or personal injury to the agreement holder.
  • Pricing/Service Fees:
    • $70.00 fee for each trade service call.
    • Items repaired must be under a current paid contract and included within the scope of the contract.
    • Each trade (HVAC, Plumbing, Electrical) is a separate trade call.
      • Different mechanical systems require a separate fee
        • Repairs will be guaranteed for 30 days with a $25.00 fee for returned payment
    • Payment will be made through debit, credit, or ACH.
    • Failure to make payment on time will results in cancellation of agreement.
    • For service plans referred to collection, customer agrees to pay all expenses, attorney fees and interest.
    • Services include agree-to term of agreement for existing covered items.
  • Preventative Maintenance: Included in one preventative maintenance per year for furnace and A/C system. Both maintenances will be performed at one time. No service charge for planned maintenance.
  • Discounts on non-covered repairs: All services for non-covered labor and repair will be discounted by 15%.
  • Access:  On covered repairs, access will by provided through unobstructed walls, ceilings, and floors.  Repairs to access is not covered by this agreement.
  • Limits of Liability:
    • Maximum coverage under this agreement is $2,000.00 per trade call.
    • R-22 (Freon) will be covered up to $500.00 until January 2020.  After this date, it will not be covered due to availability.
    • Obligation is to listed contract owner and address and is limited to the terms of this brochure.
    • Cates Service Company will not be liable for damage from drains or condensation leaks.
  • Termination: Cates Service Company may terminate this plan without notice for:
    • Failure to pay service fees.
    • Fraud or misrepresentation by you of any fact relating to heating, cooling, plumbing or electrical.
  • Unsafe Conditions:  Unsafe conditions or code violations must be corrected within 30 days of written notice.
  • Renewals & Modifications:  Customer will receive 30-day written notice of any modifications to plan as well as renewal notice and coverage changes.
  • Arbitration:  All disputes or claims arising out of this agreement between the parties will be settled as follows:
    • Each party waives its right to a jury trial and the right to participate in any class action, private attorney general action, or other representative or consolidated action, including any class arbitration or consolidated arbitration proceeding.
    • All disputes must be submitted to either party in a written complaint signed by waiving party.
    • The laws of the state in which the covered property is located will govern the interpretation of this warranty and all other claims.
    • Service plan signed agreement (brochure) contains all details of coverage of the agreement.  If supersedes any oral or written agreement.

 

Trade Call Service Fees

  • $70.00 per trade call
  • $0.00 planned maintenance

 

Limitations of Warranty

  • Drain and sewer stoppages are limited to property line not to exceed 100 feet.  Maximum liability under this agreement is $2,000.00 per trade call.
  • Broken or cracked sewer lines.
  • Blue polybutylene piping will have a $500.00 maximum repair.
  • R-22 refrigerant:  Up to $500.00 maximum for one year.
    • In 2020, R-22 refrigerant, because of discontinuation, will not be covered in our agreement.
  • No pool or spa coverage.
  • Galvanized piping repairs not included.
  • Not responsible for:
    • Damage from frozen pipes;
    • Drains;
    • And condensation leaks.
  • Agreement does not include or cover repairs for:
    • Improper installations;
    • Code violations;
    • Design or sizing of existing mechanical system;
    • Air flow issues;
    • Failures due to inadequate maintenance;
    • Any and all pre-existing conditions;
    • And compressors, heat exchanges, and coils that exceed 30 years of age will not be covered.
  • Equipment replacement or repair is based on builder standard, base make and models.
  • For replacement of components no longer available through standard purchasing channels, a credit amount will be offered based on repair and parts cost.
  • Flue inspections are limited from the appliance to the ceiling or wall penetration.
  • Brick or clay tile flue are to be considered an existing condition.
  • To gain access for necessary repairs, the expense will be that of the homeowner, inclusive of:
    • Cosmetic damage;
    • Wallpaper;
    • Tiles;
    • Paint repairs;
    • Toilets;
    • Shower enclosures;
    • Paving;
    • Landscaping;
    • And any and all damage incurred for access.

Covered HVAC

  • Forced air gas or electric furnaces
  • Heat pumps
  • Air conditioner
  • Plenums
  • Compressor
  • Coils
  • Humidifier
  • Thermostat
  • Heat exchanger
  • Refrigerant
  • Two seasonal tune-ups (one heating one cooling)

Non-Covered HVAC Items

  • Code violations
  • Improperly sized equipment
  • Improperly installed equipment
  • Alternative refrigerant
  • Gravity or oil furnaces
  • Window units
  • Asbestos removal
  • Zone controls
  • Gas air conditioners
  • Ground source underground piping
  • Cost of a crane
  • In-floor heat system
  • Duct cleaning
  • Secondary drain pans
  • Damage caused by failure

Electrical Coverage

  • Home electrical panel
  • Sub panel
  • Fuses and circuit breakers
  • Outlets
  • Wiring (high voltage)
  • GFI circuits
  • Attic fan
  • Exhaust fans
  • Ceiling fans
  • Doorbells (excluding security systems)
  • Light sockets
  • Junction box
  • 15% discount on non-covered repair

Electrical Exclusions

  • Garage door opener
  • Light fixtures
  • Electrical service upgrades
  • Security and fire alarm systems
  • Generator
  • Intercoms
  • Radon systems
  • Remote controls
  • Low voltage
  • Inadequate capacity
  • Power surges
  • Aluminum wiring
  • Knob and tube wiring

Covered Plumbing

  • Water, drain, waster or vent line breaks or leaks
  • Gas lines within foundation
  • Toilets and related mechanisms
  • Faucets
  • Shower heads and shower arms
  • Tub and shower valves and diverters
  • Hose bibbs
  • Basket strainers
  • Permanently installed sump pumps (ground water only)
  • Built-in whirlpool bathtub (motor and pump only)
  • Pressure regulators
  • Drain stoppages
  • Main line cleaning through accessible clean out up to 100 feet from foundation
  • Fireplace gas shut-off valve
  • Washing machine box
  • Water heater (up to 50 gallons)

Non-Covered Plumbing Items

  • Code violations
  • Stoppages related to collapsed or broken lines
  • Bathtubs
  • Sinks
  • Shower bases, pans, or enclosures
  • Toilet lids and seats
  • Whirlpool tub jets
  • Grouting or caulking
  • Frozen pipes
  • In-floor heat
  • Damage caused by any system failure
  • Damage caused to gain access or repair
  • Cosmetic defects
  • Holding and storage tanks
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